Refund and Returns Policy

Welcome to Maktabah Nawawi. We are dedicated to ensuring that every purchase you make with us meets your expectations. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.

1. General Policy

At Maktabah Nawawi, we take great care in providing authentic Islamic books and materials. We offer a fair and transparent return policy to maintain customer satisfaction and trust.

2. 7 Days Return Policy

You can return an item purchased from our store within 7 days of receiving your order.

• The item must be unused, unopened, and in its original condition.
• The product must include all original packaging, seals, and inserts.
• Items damaged during shipping or incorrect items received are also eligible for return or exchange.

3. How to Request a Return

To start a return, please contact our support team with the following details:

• Your order number
• Date of purchase
• Reason for return

Email us at maktabahnawawi1@gmail.com to request a return authorization. Please do not send items back without confirmation, as unauthorized returns may not be accepted.

4. Return Shipping

• If the return is due to our mistake (damaged, wrong, or defective item), we will cover the return shipping cost.
• For all other reasons, customers are responsible for shipping costs.
• We recommend using a trackable shipping service and keeping proof of postage, as we cannot be responsible for lost or delayed parcels.

5. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds are made to the original payment method used at checkout.

Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

6. Exchanges

If you wish to exchange an item (for example, for a different edition or a replacement of a defective copy), please contact us at maktabahnawawi1@gmail.com. Our team will guide you through the exchange process.

7. Exceptions

• Customized or special-order books (e.g., signed copies or limited editions) may not be eligible for return unless defective.
• Returned items that show signs of use or damage may not qualify for a full refund.
• This policy applies only to purchases made directly from maktabahnawawi.com.

8. Contact Information

For any questions about our Refund and Returns Policy, please contact:

Email: maktabahnawawi1@gmail.com
Website: https://maktabahnawawi.com/

Thank you for choosing Maktabah Nawawi. May your reading bring knowledge and benefit.

Last updated: November 2025